IP Telephony is an emerging technology right now. Many small businesses are switching over to Avaya IP phone systems. IP phone uses Voice over IP technologies for transmitting and placing phone calls over an IP system, and an alternative to the public switched telephone network.
Internet protocols are the basis of IP networking that also supports public, cable, private, wireless networks and corporate solutions. Some of the important features included in an IP Telephony are Call Queues, Call Recording & Transferring, IVR Menu, SMS Tools, Mobile App, Advance Reporting & more
Call Routing:
Find me call routing permits you to create a list of numbers where you can be found before the calls get pushed to voicemail. Call routing feature allows you to integrate an analog hard phone so that you can have a two-way call with others.
Voice Platform API:
Avaya IP office phones allow businesses to integrate business applications with the voice platform for standard features such as Caller ID lookup, click to call, screen-pop and more.
Email Transcriptions:
Voicemail to email transcription records your voicemail messages to send and text them to the desired email. It also permits you to organize file, search and delete all your voicemails in a way that would otherwise be difficult.
Auto Attendant:
This feature allows users to interact with a menu to choose an appropriate extension.
Final Verdict:
IP phones will help your company to attain the flexibility, mobility, control, quality and cost savings that are vital to your business success.
